Policies

Wet-Up Soca, LLC - Group Fitness Class Policy

1. Health and Safety Policy

• Pre-Screening: Participants are encouraged to consult with a healthcare provider before beginning any new fitness program. Any known medical conditions or injuries should be disclosed to the instructor before participating.
  
  

• Emergency Procedures: In the event of an emergency, the class will be halted, and appropriate emergency services will be contacted. Participants are urged to familiarize themselves with the location of emergency exits and first aid kits.
  
  

• Hygiene Standards: Participants should maintain personal hygiene and use provided sanitizing wipes to clean any equipment used during the class. Please bring your own water bottle and towel.

2. Cancellation and Rescheduling Policy

• Cancellation Notice: Participants must cancel their booking at least 48 hours before the scheduled class to avoid a cancellation fee. Cancellations made less than 48 hours before the class may incur a fee of up to 50% of the remaining balance of the class cost.
  
  

• Rescheduling: Rescheduling of classes is allowed up to 48 hours in advance without penalty. Rescheduling requests made less than 48 hours before the class may be subject to availability and the cancellation fee.

3. Attendance and Lateness Policy

• Punctuality: Participants are expected to arrive at least 5 minutes before the class start time. Late arrivals may not be admitted if they disrupt the class, and no refunds will be issued.
  
  

• Attendance: Regular attendance is encouraged for optimal results. Chronic lateness or absenteeism may result in loss of class privileges.

4. Class Etiquette and Code of Conduct

• Respect: All participants are expected to respect the instructor and fellow participants. Disruptive behavior will not be tolerated.
  
  

• Mobile Phones: Phones should be silenced or turned off during class. Use of phones during the class is not permitted unless for emergencies.
  
  

• Attire: Appropriate fitness attire and footwear are required. Please ensure your clothing is suitable for high-movement activities.

5. Privacy Policy

• Data Collection: Wet-Up Soca, LLC collects personal information such as contact details and health information solely for the purpose of class administration and safety.
  
  

• Data Usage: Personal data will be stored securely and will not be shared with third parties without consent, except as required by law.
  
  

• Data Retention: Personal information will be retained only as long as necessary for the purposes for which it was collected.

6. Payment and Billing Policy

• Payment Schedule: Payment in full is required at the time of booking. Accepted payment methods include Zelle, PayPal, and Cash App. Business checks are also accepted; however, personal checks are not.
  
  

• Persons paying a flat rate for classes require a 50% deposit of total class cost at the time of booking.  Remaining balance of class cost is due prior to class beginning.
  
  

• Overdue Payments: Overdue payments are not permitted.

7. Injury and Incident Reporting Policy

• Reporting: Any injury or incident during class must be reported to the instructor immediately. An incident report will be completed, and appropriate follow-up actions will be taken.
  
  

• Follow-Up: Injured participants may be advised to seek medical attention and may need to provide clearance from a healthcare provider before returning to class.

8. Refund and Compensation Policy

• Finality of Services Rendered: All services provided by Wet-Up Soca, LLC for group fitness classes are considered final upon completion. Once a class has been conducted, no refunds will be issued for the services rendered, regardless of attendance or participation.
  
  

• Dissatisfaction with Services: At Wet-Up Soca, LLC, we are committed to providing high-quality fitness experiences that meet your expectations. If you are dissatisfied with the services rendered, we encourage you to provide feedback immediately following the class. While we do not offer refunds, we are dedicated to addressing your concerns and finding a solution that enhances your experience in future sessions. This may include personalized adjustments, additional support, or other accommodations, as deemed appropriate.
  
  

• Industry Standard Practices:  In alignment with industry standards within the fitness and personal training sector, this policy ensures that the time, effort, and resources invested in each class are valued and respected. As is customary, once a service has been delivered, the associated costs are non-refundable.
  
  

• Refund Eligibility: Refunds or credits may be issued for unused classes due to medical reasons, with documentation from a healthcare provider.
  
  

• Compensation: In the event of class cancellation by Wet-Up Soca, LLC, participants will be offered a full refund or the option to reschedule the class.

9. Class Size and Minimum Participation Policy

• Minimum Participation: A minimum of 10 participants is required for a class to proceed. If the minimum is not met, the class may be canceled or rescheduled (Unless otherwise discussed at the time of booking).
  
  

• Maximum Capacity: Class sizes are sometimes limited to ensure quality instruction. Participants are encouraged to book early to secure their spot.

10. Instructor Substitution Policy

• Substitutions: If the scheduled instructor is unavailable, a qualified substitute will be provided. Participants will be notified of any changes in advance whenever possible.

11. Parental Consent Policy (for minors)

• Consent Requirements: Participants under the age of 18 must be accompanied by  parental or guardian accompaniment for all classes.
  
  

• Youth Participation: Minors must adhere to all class policies and are expected to maintain the same level of respect and decorum as adult participants.

12. Weather and Emergency Closure Policy

• Weather Cancellations: Classes may be canceled due to severe weather conditions. Participants will be notified via email, text, or phone at least two hours before the class start time.
  
  

• Emergency Closures: In the event of an emergency, classes may be canceled or postponed. Participants will be informed as soon as possible, and rescheduling options will be provided.

13. Equipment Usage and Damage Policy

• Proper Use: Participants are expected to use all equipment as instructed. Misuse of equipment that results in damage may lead to financial responsibility for repairs or replacement.
  
  

• Personal Equipment: Participants are encouraged to bring their own mats, towels, and other personal fitness items. Wet-Up Soca, LLC is not responsible for lost or stolen personal items.

14. Media and Photography Policy

• Photography: Photography or video recording during classes is not allowed without the consent of the instructor.
  
  

• Promotional Use: Wet-Up Soca, LLC may take photos or videos during classes for promotional purposes. Participants will be notified, and consent will be obtained prior to use for all participants.

15. Sick Policy

• Illness: Participants who are feeling unwell or exhibiting symptoms of illness should refrain from attending class. This is to ensure the health and safety of all participants.
  
  

• Return to Class: Participants should be symptom-free for at least 24 hours before returning to class, or provide clearance from a healthcare provider if the illness was contagious.

16. Membership and Subscription Policy

• Terms: Memberships or subscriptions, if offered, will include details on cancellation, renewal, and any associated benefits or discounts.
  
  

• Cancellation: Memberships may be canceled with written notice as specified in the membership agreement. Refunds may be issued for unused portions of the membership, subject to the terms and conditions.

17. Customer Feedback and Complaint Policy

• Feedback: Wet-Up Soca, LLC welcomes customer feedback to improve our services. Participants can submit feedback directly to the instructor or through our website.
  
  

• Complaints: Any complaints will be addressed promptly and professionally. Participants are encouraged to report any issues as soon as they arise.

18. Anti-Discrimination and Harassment Policy

• Commitment: Wet-Up Soca, LLC is committed to providing a safe and inclusive environment. Discrimination or harassment of any kind will not be tolerated.
  
  

• Reporting: Participants who experience or witness discrimination or harassment should report it immediately. All reports will be investigated and addressed appropriately.

19. Intellectual Property Policy

• Content Ownership: All class content, materials, and branding are the intellectual property of Wet-Up Soca, LLC. Participants may not use, reproduce, or distribute any materials without prior written consent.
  
  

• Usage Restrictions: Participants may not record or replicate class content for personal or commercial use without permission.

No Refund on Deposit Policy - Wet-Up Soca®, LLC

Deposit Requirements
A non-refundable deposit is required to secure your booking for Wet-Up Soca group fitness classes. The deposit must be paid in full no later than 5 business days prior to the scheduled date of the class. Failure to submit the deposit within this timeframe may result in the forfeiture of your reserved date and time.

No Refunds on Deposits
Please note that all deposits are non-refundable. This policy is in place to cover the administrative and logistical costs associated with preparing for your scheduled class.

Extenuating Circumstances
We understand that unforeseen situations may arise. If you encounter extenuating circumstances that prevent you from attending the scheduled class, please notify us as soon as possible. While deposits are generally non-refundable, we are willing to review each situation on a case-by-case basis to determine if any accommodations can be made.

Payment Options
We accept the following payment methods for deposits:

• Zelle

• PayPal

• Cash App

Please note that personal checks are not accepted. However, business checks are acceptable.

By submitting your deposit, you agree to the terms and conditions outlined in this policy.

No Refund on Rendered Services Policy - Wet-Up Soca®, LLC

Finality of Services Rendered

All services provided by Wet-Up Soca, LLC for group fitness classes are considered final upon completion. Once a class has been conducted, no refunds will be issued for the services rendered, regardless of attendance or participation.

Dissatisfaction with Services

At Wet-Up Soca, LLC, we are committed to providing high-quality fitness experiences that meet your expectations. If you are dissatisfied with the services rendered, we encourage you to provide feedback immediately following the class. While we do not offer refunds, we are dedicated to addressing your concerns and finding a solution that enhances your experience in future sessions. This may include personalized adjustments, additional support, or other accommodations, as deemed appropriate.

Industry Standard Practices

In alignment with industry standards within the fitness and personal training sector, this policy ensures that the time, effort, and resources invested in each class are valued and respected. As is customary, once a service has been delivered, the associated costs are non-refundable.

By participating in our group fitness classes, you acknowledge and accept the terms and conditions outlined in this policy.